Mystery Shopping / Customer Service - Internal Corporate Investigation - Loss & Fraud Prevention

At TMLA we provide two types of shopping/customer services to enhance your knowledge of your business: mystery shopping, integrity evaluations and internal investigation.

As mystery shoppers, our agents are able to assess the delivery of services and products your business or retail operation offers. Whether a single proprietorship or a corporate chain, what happens at the point of delivery to your customer is what counts.

TMLA will provide information and analytical tools to determine the level of service your employees are providing your clients and customers. Our anonymous auditors patronize the business as regular customers to verify that policies and procedures are followed.

We also know that behind every successful business there is a huge investment of time and money. If you experience losses, insurance may help cover the cost, by why not be proactive and protect yourself from loss before it happens?

Mystery shopping service:
TMLA shopping service agents pose as patron within your business or retail operation. This service is provided to assure the business or retailers are adhering to all local, state and federal regulations, as well as making sure the business is maintaining the set of standards and policies delegated by its owner, officers or parent company.

Integrity Evaluations:
Integrity Evaluations measure/determine their honesty of your employees, usually this services is requested due to a problem and typically focused on the cash transaction between the shopper and a specific employee.

Internal investigations- theft & fraud prevention:
A security intrusion can cause lost revenue, lost productivity, even loss of customers. Internal investigations can play an important role in minimizing theft, fraud, and employee misconduct. Minimize your risk by knowing how to protect your business.

In addition, many businesses hire investigators to identify shrinkage, areas of loss and audit loss-prevention programs. This type of service provides business owners and retailers with information to evaluate their business and know its strengths and weaknesses, just as if you were the customer.